Travelio.com is the leading online short-term home rental marketplace based in Indonesia. The company provides customers with professionally managed properties ranging from apartments, villas and houses. Thousands of our unique properties can be found in 25 different cities in Indonesia.

Travelio rents out a whole unit instead of individual rooms. Customers can get access to properties with better value for money as accommodations offered are spacious, fully equipped with kitchen, bedroom and living room areas. Apart from the standard property listings, you may find handpicked properties in the first tier cities, namely Greater Jakarta Area, that are managed up to hotel standards by Travelio Property Management (by Travelio). Readily available in those units are standardized bathroom amenities, linen and free minibar.

In order to list your property or find out about our additional services please click here for more information.

• First, pick a city/location/place related to where you want to stay. Enter the check-in date, duration of stay and number of parties staying with you.
• Second, Travelio will display a list of private homes ranging from Apartments, Villas & Houses that fit your criteria. Choose the property you want and continue to process your booking.
• Third, you are redirected to confirm and will proceed to the payment page.

An accommodation with “Instant Confirmation” means that the booking you have made is confirmed immediately. Accommodations with “24-hour Confirmation” means that the booking you have made will only be confirmed in a time maximum period of 24 hours.

Like booking other accommodations online, you can click “Book Now” to process your payment. However, we have an additional “Make an Offer” feature, which allows you to negotiate the price you are willing to pay for the accommodation option you have chosen.

For every accommodation, you can use the price displayed as a point of guidance. When you make an offer, enter the price you are willing to pay for the accommodation by entering your own price or moving the rainbow cursor. We suggest using the success parameter to gauge the likelihood of your offer being accepted.

For other questions or information, please contact us by email at hello@travelio.com.

No, the price you booked or entered to make your offer is inclusive of tax and service charges.

For certain properties especially those by Travelio, there is a cleaning fee cost associated with the booking that is already accumulated in your total payment. Apart from this, You are only required to pay extra costs if you were to use additional facilities or services provided by the accommodation. Those additional costs are to be paid directly to the accommodation during your stay.

Depending on the accommodation’s policy, you may be required to pay a deposit prior/during check-in or in some cases a pre-authorization of your credit card. Please review your check-in instructions displayed on your email or booking confirmation voucher.

Travelio.com will not charge additional costs for any type of payment method chosen. However, this does not include the possibility of additional costs posed by your bank, such as transfer fees between banks and bank fees for using specific facilities.

A confirmation voucher will be shown and emailed minutes after your purchase. However, in a condition whereby we haven’t confirmed the price you entered when you’ve made your offer, we will give you a confirmation no later than 24 hours after your payment has been confirmed.

In a case where you are asked to wait in order to get confirmation, we will contact you within maximum 24 hours (if payment went through) via email and SMS, to let you know if your offer is accepted by the accommodation. You also get to monitor the status of your booking through www.travelio.com under the menu, “Booking History”.

Our team will try our best to find you an alternative unit for your stay within the same vicinity and price. Once you agree, we will help process your booking. Should you not agree, we will process refund for you.

You get to re-submit a new offer by clicking “Change Offer” either through an email notification that confirms your offer has been rejected or through the confirmation page on our website.

You get to re-download or print your confirmation voucher through the menu, “My Bookings”. Log in to your account, click History and then the “Download” icon to re-download or “Print” icon to print your voucher.

Yes, please change your personal data through “My Bookings”.

Please bring along your identification card or passport, as some accommodations would need verification to process your check-in and ensure safety.

Yes, accommodation owners would need your identification card to verify that the name on the booking made matches your ID. The name you entered in “Guest Name” when you book with us should be equivalent to the name on your ID. Difference in personal data information might lead to problems during check-in and check-out.

We accept payments through:

• Credit card (Visa or Mastercard)
• Bank transfer (Mandiri, BCA and CIMB)
• Mandiri Clickpay

However, for bookings that need manual approval, we only accept payment via credit card and bank transfer to ease refunds if your offer is rejected by the accommodation.

Some properties do require an initial deposit or pre-authorization of your credit card. These charges are separate from your booking charges with us and additional charges incurred is at the expense of the accommodation owner.

Payment is required to assure that you are committed to the offer you made to book your accommodation. Without payment, it would be difficult for us to negotiate your offer to the accommodation owner.

We only perform pre-authorization of your credit card, meaning no charges will be posed when your booking has not been confirmed. We will only charge the amount when your booking is confirmed, and release your credit card when we are unable to get an accommodation that matches your offer. Please bear in mind this may take ± 10 working days.

All transactions in Travelio.com are reflected in Indonesian Rupiah (IDR), based on the daily rate of exchange. However we do have currency indicators displayed on our platform. Final payment and statements may differ from the amount shown due to currency conversion fluctuations.

We only accept credit cards from the following markets: Indonesia, Singapore, Malaysia, Thailand, Australia, China, Hong Kong and Japan.

Please contact our customer service at +6221 630 2500. You can also connect to us via our Line, or E-Concierge App, Hellolio.

Please contact us by email at hello@travelio.com.

We suggest keeping the noise level at a minimum and for your children to keep a distance from household decorations, art pieces or owner’s collections. The bedroom, kitchen, bathroom and whenever relevant, outdoor areas can provide a fruitful and memorable stay for your family.

Yes, however please do take good care of these amenities and facilities provided for you. If items seem to be enclosed, locked or inaccessible, please refrain from trying to utilize them.

For credit card payments, we do only hold it for pre-authorization and when your booking is not confirmed, we will release your credit card information.
For bank transfers, when your booking is not confirmed, we will issue full refund no later than 3 days after your booking is not confirmed.

There is a “No Cancellation Policy” and accommodation bookings are non-refundable via Travelio.com. You will be charged 100% of the booking cost for cancellations or no shows.