Travelio is a technology company in Indonesia that allows users to rent, buy and sell property. Travelio offers a variety of properties ranging from apartments, houses and villas. Our property inventory is available in various cities in Indonesia.

Travelio provides a wide selection of properties, namely apartments, houses and villas. In addition, for apartments there is a choice of apartment By Travelio which are professionally managed by Travelio Property Management. Apartment By Travelio are currently available in several major cities in Indonesia, such as Jakarta, Bogor, Depok, Tangerang, Bekasi, Karawang, Bandung and Surabaya. Apartment By Travelio provides fully furnished and unfurnished units. For fully furnished units, complete facilities are available starting from toiletries, cooking and eating utensils.

You can see more information regarding how to register a property here.

1. Visit website Travelio.com or download the Travelio app on the Play Store or App Store.
2. Enter your destination city or area
3. Select the type of rental (daily, monthly or yearly)
4. Select the type of property (apartment, house, villa, etc.)
5. Select the type of room (studio, 1BR, 2BR, 3BR, 4BR, and so on)
6. Enter the period of stay
7. Click search and find accommodation that suits your needs

For questions or other information, please contact us via email at hello@travelio.com or call +62 218-0600-904

For properties with By Travelio, there is a cleaning fee that has been accumulated with your total payment as well as a deposit payment before check-in. Apart from that, you are only required to pay an additional fee if you use additional facilities or services provided by the accommodation where you are staying. In this case, additional costs are paid directly to the accommodation.

Travelio.com will not charge additional fees for all types of payment methods selected. However, there are possibilities that your issuer bank will charge you miscellaneous fees such as credit card surcharge fees, transfer fees and bank fees for certain facilities.

Confirmation will be sent via e-mail a few minutes after you complete the transaction along with files such as the unit inventory list, quick guide and invoice. However, for conditions where the property booked requires confirmation of a maximum of 24 hours, the voucher and order confirmation will be sent no later than 1x24 hours after we receive your payment.

In cases where you are asked to wait for confirmation, we will contact you within a maximum of 24 hours (if payment has been confirmed) by e-mail, to inform you that your order has been received by the accommodation. You can also monitor the status of your order via the Travelio website or application under the 'My Booking’ tab.

Our team will assist you in finding alternative units with similar price range and location to accommodate your arrival and ask for your approval. After your approval, we will assist you with the ordering process.

You can re-download or print your confirmation voucher through the menu, 'My Booking’. Enter and search for your order, then click the 'Download Voucher (Download)' icon to download the voucher or click the 'Print Voucher (Print)' icon to reprint your voucher.

Yes, of course you can. Please change your personal data in the 'Account' menu.

Please bring your identity card or passport for verification purposes of your check-in process as well as to ensure security.

Yes, we will need your identity card for verification. We will ensure that the name on the order created matches your ID. The name entered in the 'Guest Name' column when making an order on our website must match the name on your ID. Discrepancies in personal data information can hinder the processes of check-in and check-out.

We accept payments through:

• Credit card (Visa or Mastercard)
• Bank transfer (Mandiri, BCA and CIMB)
• Mandiri Clickpay

However, for bookings that need manual approval, we only accept payment via credit card and bank transfer to ease refunds if your offer is rejected by the accommodation.

All of our managed properties do require an initial deposit or pre-authorization of your credit card to act as a bond during your stay. These charges are separate from your booking charges with us and any additional incidental charges incurred during your stay is at your (guests') expense.

Payment is required to assure that you are committed to the offer you made to book your accommodation. Without payment, it would be difficult for us to negotiate your offer to the accommodation owner.

We only perform pre-authorization of your credit card, meaning no charges will be posed when your booking has not been confirmed. We will only charge the amount when your booking is confirmed, and release your credit card when we are unable to get an accommodation that matches your offer. Please bear in mind this may take ± 10 working days.

All transactions in Travelio.com are reflected in Indonesian Rupiah (IDR), based on the daily rate of exchange. However we do have currency indicators displayed on our platform. Final payment and statements may differ from the amount shown due to currency conversion fluctuations.

We only accept credit cards from the following markets: Indonesia, Singapore, Malaysia, Thailand, Australia, China, Hong Kong and Japan.

Please contact our customer service via live chat on the Travelio application if you need a fast response.

We recommend keeping noise levels to a minimum and keeping a distance from sharp objects and glassware such as a property owner's art collection.

Yes, but don't forget to take care of all the equipment and facilities provided. If some items seem difficult to open, locked or inaccessible, please ask our team first via live chat on the Travelio app.

For credit card payments, we only hold it for pre-authorization and when your order is not confirmed, we will release your credit card information. While payments using bank transfer, we will make a full refund within 5 - 10 days after your order is not confirmed.

For Daily bookings, deposit payment using bank transfer or virtual account is estimated to be refunded by approximately 5 working days after the bank data is confirmed. A notification e-mail will be sent to you when the refund has been made (make sure the registered contact details are active).
For Monthly and Yearly (Long Term) bookings, The refund deposit process will be commenced after the utilities invoice is issued from Building Management and will take up to 60 working days. The invoice will be used to calculate your consumption during your stay at the unit. In general, the invoice will be issued on the 5th-10th day every month. After we received the invoice, Travelio will need approximately 7 working days to calculate your exact consumptions. We appreciate your patience and understanding during this process.

Travelio applies “No Cancellation, No Refund“ Policy. If you don't show up during your stay period, you will be charged 100% of the booking fee. You can transfer your booking to other Travelio accounts by using the “Claim Booking“ feature. For further assistance, please reach our Customer Service team via Live Chat and our team will be delighted to assist you.