Getting started is easy and risk-free. We can activate properties that exist as vacation rentals as quickly as in a few weeks if everything is ready to go. Normal activation includes shooting new photos, putting together detailed listings, setting pricing, activating advertising on the main internet channels and beginning to take reservations - all in as little as a few weeks!
What kind of contract do I need to sign?
Our contract is an open-book and we believe it should not have any onerous clauses. It is straightforward and always posted online to view. Please contact us and we will be happy to send you our agreement for your review.
What does Travelio Property Management do for Vacation Rental Owners?
We manage every aspect of keeping your vacation rental booked and ready for guests and owners to enjoy. Our goal is to enable you to make the most revenue from your rental without having to do any of the busy work involved with managing it. That means we do everything from taking photos, writing descriptions, and marketing it to potential guests as well as managing logistics like reservations, payments, check-in and check- out, housekeeping, light upkeep, and dispatching emergency maintenance. We can also manage handymen for regular maintenance, improvements, and emergencies. We make sure property owners can sleep well at night knowing their rental is being taken care of.
Do I have to commit to a certain amount of availability?
You are still welcome to use the property for your personal purposes. However, you are required to have a minimum of 90% of the time available for us to rent it out to guests.
Does my property need to be of a certain quality or size?
To some degree yes. While Travelio does not only work with luxury properties, we do focus on middle to upper-end rentals in desirable locations. This could be a homey studio apartment in a downtown metro area, or it could be a comfortable and well-maintained property located in a vacation destination. Contact us to see if your property qualifies.
Is there anything I am required to have at my property?
Yes there is! Guests expect a fully functioning property when they arrive complete with furniture, appliances, cookware, glasses, silverware, internet, TV, etc. as well as a standard supply of consumables like light-bulbs and batteries. We will work with you to make sure that you have everything in place. Internet connections are a great advantage at every property - TV can be optional in certain rural areas. Nicely decorated properties tend to command higher rentals and we always encourage owners to have a property that shows well. A good test of whether or not you need to have something in your rental is to put yourself in a guest’s shoes. If you were staying somewhere for a week, what would you expect to have in that rental property. that is what we aim to provide to guests for their stay.
Do I need to have a traditional phone line/land-line installed?
No, a landline is not necessary unless you wish to have one for your own personal stays. While we require Wi-Fi to be available, we do not require a landline. Virtually all guests come equipped with mobile phones and the expense of maintaining a landline just for guest use is not needed.
Are there any regular services I should have scheduled?
In addition to repeat lawn and pool service, Travelio Property Management recommends having a local, licensed service plan in place that regularly services your air conditioning and heating appliances as well as changes your air filters. The bills for the service are set up in your name and are sent directly to you.
What if I have already listed my property on other sites?
Many owners have already created listings. We will work with you to migrate them over to our managed account and we will go through them to professional rewrite the listing if necessary, to add or improve the photos and to configure the listing to synchronize the pricing and calendar across all of the many sites we plan on listing your rental.
How do you advertise my rental and do I need to pay for this?
We list your property everywhere we think guests are looking for rentals! We start by putting you on Travelio.com’s website, as well as other major vacation rental sites or non-digital marketing channels. We also synchronize your availability calendar so every site shows the right rates and availability all of the time. After all if we do not book up your property we do not make any money on it either, so rest assure we will try our best to sell your property at the best price! Each vacation rental site has a slightly different business model, but in general most have a combination of a small commission to the owner. Of course all bookings on the Travelio Property Management website have no additional cost associated with them.
How do guests interact with Travelio Property Management?
We have several ways for guests to communicate with us such as our website, live chat, e-concierge app Hellolio and email. Besides those channels, our customer service is readily available from 09.00 – 19.00 Monday to Friday.
How do guests pay you?
We use credit card processing through our Payment processing partner, Veritrans. Travelers overwhelmingly prefer to pay with credit cards for transactions rather than send cash - it is safer, easier, and more secure. However we can also take bank transfers and Internet banking payments. The good news is that we do not charge additional costs for payment processing.
When do I get paid for reservations?
We currently pay owners once a month. Expect to receive an owner statement to your bank account within about seven business days after the end of each month. This statement and deposit will cover all guests checking out during that month. If you have a guest crossing over one month to the next, the payment for that reservation falls in the month they checkout.
What sort of pricing do you do?
We do commission based pricing. We believe commission based pricing perfectly aligns our incentives with our property owners. We only make money when our owners make money, and the only way to increase our revenue is to help owners increase theirs. We believe this is why the commission model has worked and is so well established in the industry.
What kind of reporting do I get on my unit?
Initially you will get a monthly statement from us that details out how much rental revenue you earned, includes details on how much tax we collected and will pay on your behalf, as well as any charges that you have incurred during the month (for example if you want it cleaned for your own stay, or if you had us install a new TV, or any urgent maintenance etc.)
What about cleaning fees?
Guests pay us directly for cleaning fees, and we pay the cleaners. There is nothing you need to do to schedule them or pay for them. If you wish to have your property cleaned while you, a family member, or friends are using it, just let us know and we will clean it and bill you for it as part of your monthly statement.
I'm uncomfortable giving out keys to strangers - how do you keep my property safe?
Travelio Property Management uses a very specific type of digitally coded lock specifically designed for lodging that is known to be the gold standard in the vacation rental industry. They are expensive - but we cover the cost and they are worth it. They are proven to be reliable, secure and stand-up to harsh outdoor environments. They are very secure with all codes expiring upon checkout. Even cleaners and handymen can be issued one-time or date and time-specific codes. What this means is that your property is secure, and easy for the right people to access at the right time. Unlike many other managers, we do not cut corners by using cheaper, less reliable and less secure locks and we never hand out keys to anyone.
How do I get into my property?
If you would like to stay in your property, you will need to make a booking via our website at www.travelio.com, and enter your owners voucher code as the payment. Then you will be given a specific code to enter your property. We do this to avoid disturbing the tenants but understand there may be times when this needs to be done.
How do you handle security deposits and damage?
We will inspect the property right after the guest has checked out. If we find any damages we will make contact with the guest to settle any fees required to fix the damage. If the amount of deposit is not enough to cover the damage, guest should be making additional payment to cover the damage. We will take legal action against non-payment.