The terms used in this Rules have the meanings given to them below except where a different meaning is implied by the context in which it used:

“Accommodation” means the property leased by us in terms of unit, room and assets including the movable properties installed therein and does not include external facilities in the building or surrounding areas outside belonging to third parties, in which you are staying as a Guest for a certain amount of time;

“Accommodation Fee” means the rates applicable to your Accommodation as approved by Travelio.

“Guest” means a Travelio user member who requests a booking of an Accommodation via Travelio, or the person(s) who stay at an Accommodation and is not the Owner for the associated Accommodation;

“Privacy Policy” means the document described on our website as our Privacy Policy;

“Related Entities” means our parent entity, subsidiaries, affiliates, officers, directors, agents and/or our employees;

“Travelio”, “we” or “us” means PT Horizon Internusa Persada, or any assignee or successor in title;

“You” means the person who agrees to this Rules who is to become a Guest at the Accommodation.

You may only use the Accommodation or become a Guest if You are:

1. able to form a legally binding contract with us;
2. over 18 years of age with proper ID (i.e. passport, ID card, driver’s license, or KITAS);
3. able to provide a deposit of 1 (one) night Accommodation Fee or other amount determined by Travelio considering the length of Your stay, whichever is higher, that will be kept should this Rules be in breach.

You hereby warrant that when You agree to this Rules that You meet all of the criteria in points (a) – (c). We will require a photograph or copy of a suitable ID.

You have to set your check-in time on Travelio app 24 hours prior to your intended check-in time and date. Our check in time starts from 14.30 - 00.00. Should you need to check-in after 00.00, your inquiry will be subject to Travelio’s approval and will incur extra fees. In cases where you are unable to check in before midnight on the day of your arrival, you can re-schedule your check-in time to the next day and your stay will be starting from the initial date of your stay as stated on your accommodation voucher and lease agreement/PSM (Perjanjian Sewa Menyewa).

1. keep your Accommodation clean and in good condition at all times, including the bedroom, bathroom, and/or kitchen area;
2. store your personal belongings in a safe space; and
3. comply with these Rules and any applicable rules of your Accommodation, as amended by Travelio from time to time.

The following acts are prohibited at all times at the Accommodation (“Prohibited Actions”):

1. smoke in the Accommodation, including any outdoor areas of the Accommodation and anywhere within its grounds;
2. use any naked flames of any sort including candles, incense or oil burners or any heaters or fans other than those provided by us;
3. tamper or interfere with the computers, your internet access or your broadband connection; or
4. bring your own furniture into the Accommodation;
5. create disruption, noise and any means violence;
6. use of drugs or any kind of illegal substance according to the laws of the Republic of Indonesia;
7. prostitution and solicitation activity of any kind;
8. bring or keep firearms, ammunitions, gun powder, gasoline or any other explosive, hazardous and/or inflammable substance and materials; and
9. cause a fire or any other acts that may result in the Accommodation being partially or wholly damaged or vanished.

If You and/or your Visitors are found to have committed any of the Prohibited Actions above, You must contribute toward the cost of the repairs of the damage caused, and ultimately, Travelio shall be entitled to force the Guest and their Visitors to vacate the Accommodation without any refund. As such, Travelio shall terminate any contract and agreement with the Guest, and the Guest shall still be liable to complete payment for the reserved stay and forfeit any deposit.

In the event of emergency or disruption in which there is an immediate danger to persons or the Accommodation or in which action is required, Travelio shall be authorized, but not obliged to, take an action as is reasonable and prudent under the circumstances.

We may terminate your agreement with us, without notice and in our absolute discretion, retain all or part of your paid Accommodation Fees and deposit if:

1. You breach this Rules;
2. we are unable to verify or authenticate any information You provided to us;
3. we believe that your actions may attract legal liability for You, or us;
4. we suspect that You have engaged in fraudulent or any other criminal activity/organization during your stay at the Accommodation;
5. You are deemed liable to conduct and/or has conducted yourself in a manner that will contravene the laws or act against the public order and good morals in regard to the Accommodation;
6. You can be clearly detected as carrying an infectious disease;
7. You violate the Prohibited Actions under Clause 5.

We shall not be held liable for any damage and loss of the furniture, fittings or any property owned or leased by us, and we are authorized to use the deposit or charge You any additional amount for the repair or replacement (at our discretion) of that item.

You hereby indemnify and keep us and our Related Entities indemnified from and against all claims, liabilities, costs, losses, damage and expenses, including legal fees incurred or suffered by us and/or the relevant Related Entity consequent upon, arising directly or indirectly out of or relating to your actions or inactions, Prohibited Actions and negligence, in the Accommodation, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) or any kind arising in connection with or as a result of use or occupancy of Accommodation, or a breach or non-observance by You of this Rules.

Any dispute, controversy or claim arising out of or in connection with this Rules shall be settled by the courts of Indonesia.

We enter into this agreement with You personally. You are not entitled to assign or transfer your rights and obligations under this Rules without our consent prior to your check-in.

This Rules shall be construed, and the rights and liabilities of the Parties shall be determined, under the laws of Republic of Indonesia.

The parties hereby agree to expressly waive the provisions of Article 1266 of the Indonesian Civil Code (Kitab Undang-Undang Hukum Perdata) to the extent that the parties agree not to seek any approval from the courts nor require the other Party to seek any approval from the courts in order to effectuate the termination of this agreement.

In order to comply with Law No. 24 of 2009 on National Flag, Language, Emblem and Song, this Rules has been made in English language. The Indonesian language version of this Rules has been prepared and could be found at the following link: Indonesian language version. Both the Indonesia language and English language versions are valid, however in the event of any inconsistency between the Indonesia language and English language versions, the English language version shall prevail and the Indonesia language version will be amended to conform with the provisions in the English language version of this Rules.