For daily bookings, deposit paid through bank transfer or virtual account, the deposit will be refunded about five working days after the bank data is confirmed. A notification will be sent to your email (make sure the contact details listed are valid and active). For monthly and yearly stay, in the event where utility cut off usage for the stay period is not available, your security deposit can only be refunded after Building Management has issued monthly water and electricity bill. The bill are usually issued on the 5th-10th day of the following month after your check out date and will be used to calculate your consumption during your stay at the Travelio unit. Travelio will need approximately 7 working days for detailed calculations after the final bill is issued. For credit card payment, your bank will need 14 extra working days for your funds to be made available after Travelio has done the above.